Marketing & support services
Consulting and customization
CISI takes great pride in the individuals that direct our client relationships. We offer to our clients a talented team of CPA's and payment and remittance processing specialists. Experienced in business back office and treasury functions to remittance and logistics, our team is second to none.. We take a professional approach by introducing proven technologies and an experienced and dedicated team of specialists to aid in the design and implementation of your payments project From the largest installation of over 500 locations to our 50 financial institutional clients, rest assured that our clients will be glad to discuss their exceptional experience they have had while working with CISI.
Sales and customer support
Many financial institutions have trusted their Remote Deposit Capture to CISI. While our comprehensive platform is one very important reason why companies chose CISI, many financial institutions have also found that they can rely on us for sales and marketing services targeted at their commercial deposit customers.
Remote Deposit can differ greatly as customer requirements are defined. Remittance may take precedent over small merchant RDC or vice versa. Being able to identify and lead a customer through the business rules to set up remittance can be the difference between a happy customer and a failed project. When our bank customers need consultation with respect to specific customer or prospect opportunities, they call us to help close the business. Whether the opportunity is a basic RDC application or a utility company needing assistance automating their accounting function with a remittance solution, CISI is there for you.
CISI covers all the bases, offering an elite and comprehensive RDC solution bundled with all the necessary services in order to achieve your goals. Whether you are a business customer seeking to streamline your receivables and payment processing or a bank looking to grow or protect deposit dollars, you will appreciate the functionality and flexibility our solutions. We offer superior user-focused technology with years of electronic payments expertise. The opportunity to move past fragmented payment solutions with multiple vendors is here. CISI…one vendor, one platform, one solution.
Deployment and maintenance
The experience of the initial application installation will form an impression that will stay with your client for the life of the relationship. CISI has developed a program designed to minimize any disruption and ensure the setup process leaves a positive and lasting impression. Many of our products are installed and operating with 48 hours of notification.
A full service hardware maintenance depot program is also available to handle repairs or hardware failures with overnight replacement. A replacement unit will arrive the next day. Package the old unit and send it back. It's that simply.
Customer support and quality assurance
Image quality is very important and the image capture system you chose must to be able to produce a quality image in order to clear Check 21 items consistently and effortlessly or item processing costs will increase drastically. Items that do not meet our stringent quality standards are directed to a queue for human intervention and repair. Combining the latest technology with a properly designed quality assurance center is the only way you can ensure that your items are meeting all compliance and regulatory requirements.
Customer Service calls are managed by a professional staff that understands every element of your program and promises swift and effective resolution. All personnel are cross-trained in hardware and application technical support, quality assurance and installation and setup procedures. Rest assured that any calls will be addressed and resolved the first time.
