Support Services

As a business, you want your deposits submitted on time and with as few adjustments as possible. Our software utilizes a multi point QA process to effect the best possible data image correction and compliance. On the front end, the system automatically directs the client to the specific elements on the screen that are not in compliance and allows the client to decision corrections prior to deposit submission.

So on our clients behalf, we have imbedded an exception management process that uses a combination of intervention and technology to keep your exceptions to a minimum. First, the application highlights for the user the specific items that are out of compliance and allows the client to decision and make corrections prior to submitting the deposit. In addition, a second process requires a CPI quality assurance representative screens all client changes for accuracy. As a final quality assurance step, multiple layers of error checking software detect any additional items found out of compliance and are adjusted in our processing center to insure your deposits do not experience delays of any kind and you experience an absolute minimum in adjustments.

The experience of the initial application installation will form an impression that will stay with your client for the life of the relationship. Clear Payments, Inc. has developed a program designed to minimize any disruption and ensure the setup process leaves a positive and lasting impression. Many of our products are installed and operating with 48 hours of notification.

A full service hardware maintenance depot program is also available to handle repairs or hardware failures with overnight replacement. A replacement unit will arrive the next day. Package the old unit and send it back.

While CPI’s feature and function set is the most comprehensive in the industry, some clients require customized business rules at the application level. With an experienced consulting group and CPI’s internal software development team, we can offer both suggestions and recommendations, then deliver world class solutions within reasonable timeframes on behalf of our clients. We welcome a discussion on CPI’s previous accomplishments and discuss specific projects where we have assisted our clients in application, integration or workflow management improvements.

A CPI customer service representative is on the ready, providing confident and friendly answers to you and your clients needs. The helpdesk is there to lend application and deposit transaction related assistance. While the software, implementation process and training tools are in place and designed to minimize customer service calls, we are there when you need us.